The Federal Authority of Identity and Citizenship (FAIC) issues the Emirates ID as an identification card (ICA). You need to understand this card’s importance of this card if you reside in the United Arab Emirates. It must be carried out at all times by all citizens and residents of the UAE. Here’s what you should do if you lose your Emirates ID while you’re in the UAE.
STEPS that must be taken / Procedure
If your Emirates ID is stolen, lost, or damaged you must take the steps listed below:
REPORT TO THE RELEVANT AUTHORITY
You should go to the closest ICA Customer Happiness Center to report the incident as your first action. So that the center can deactivate the card right away, always carry a valid ID document with you. A duplicate of your lost Emirates ID card may be requested from the issuing authority. You must bring your old card along with your damaged card if you need to file a report.
Here is what you need to bring as proof of identity to report the incident:
- UAE nationals: A family book with your valid original passport
- GCC nationals: Valid employment certificate or card, school registration certificate, valid marriage contract, commercial license, ownership contract, real estate lease or certificate of dependency
- Expatriates: A valid passport with a stamped valid residency permit
- Child (under 15): Parents have to provide the original birth certificate and a colored passport size photo (white background).
APPLY FOR AN EMIRATES ID CARD REPLACEMENT
As soon as you have reported the incident, you should apply for a replacement for your stolen Emirates ID. To finish the lost Emirates ID card replacement process, you must submit a form.
The ICA Customer Happiness Centers sell application forms for replacing ID cards. For online forms, go to the ICA’s official website. Similar to that, you can submit the application form and continue with the request using the ICA UAE app.
PAY THE CHARGES
Here are the details of the replacement charges for a lost, stolen or damaged Emirates ID:
- Fee for replacement: AED 300
- Application fee via typing centre: AED 70 | Via eForm: AED 40
You must submit the fees along with the application form. All UAE nationals, GCC nationalities, and expatriate residents are subject to these charges.
COLLECT YOUR NEW CARD
The ICA will send you an SMS after you’ve requested a replacement ID card informing you of the submission of your application and the expected delivery date.
The new Emirates ID is produced in two working days. If you have questions regarding your new Emirates ID card after getting an SMS notification from ICA, you can get in touch with Emirates Post. The company’s customer service line is 600-599-999.
FAQS about lost Emirates ID
What will I do if my Emirates ID is lost?
In addition to the AED 70 application fee for typing centers or the AED 40 application fee for the eForm on the ICA website, the applicant must pay AED 300 for the replacement of a lost or damaged ID. All UAE nationals, GCC nationals, and expatriate residents are applicable to these fees.
How long will it take to get a replacement Emirates ID?
Within 48 hours the ID card will be issued from the time of submitting the replacement application. Those who applied for the express service will receive the ID card within 24 hours from the time they submit the replacement application.
How can I get my lost Emirates ID online?
How to apply online for Emirates ID Card replacement?
- Click on replace Emirates ID.
- Provide the documents required and pay the replacement fees.
- The card applicant will receive a text message on the registered mobile number.
- Once your application is submitted you will get a new Emirates ID in 48 hours maximum.
How can I find my old Emirates ID number?
Visit the Federal Authority of Identity and Citizenship (FAIC) website: www.ica.gov.ae (the link is only available in the UAE). On the right side of the first page, there is a segment titled Check ID status menu option.
Can I check my Emirates ID online?
The good news is that checking your Emirates ID card status is easy and only takes a few clicks. Simply visit the Federal Authority of Identity and Citizenship (FAIC) website: https://smartservices.ica.gov.ae/echannels/web/client/default.html#/fileValidity.
Can Emirates ID be tracked?
Knowing how to track your ID status allows you to have complete information on the card process. Emirates id is the Official Identity Card of UAE, you can see more information about this in Emirates ID. The user can Track their Current Status or Details about the card using this service.
HOW TO CONTACT ICA CALL CENTRE FOR ANY ENQUIRIES REGARDING ID CARD REPLACEMENT?
You can contact the ICA at 600-522-222 for any enquiries or assistance regarding the replacement of lost Emirates ID cards.
WHAT ARE THE CHARGES FOR EXPRESS ID REPLACEMENT SERVICES?
For an additional AED 150, you can use the express ID replacement service at ICA main’s Customer Happiness Centre.
WHAT IF SOMEONE SUBMITS MY STOLEN ID CARD AT ONE OF THE REGISTRATION CENTRES?
An Emirates ID customer service representative will contact you to tell you that your card has been recovered.
WHY IS EMIRATES ID SO IMPORTANT?
Emirates ID is the identity proof for all UAE residents. Also, there are many other uses of the Emirates ID, from making airport immigration easy for UAE citizens and residents to processing medical insurance. Remember that the lost Emirates ID has to be deactivated immediately.
HOW TO UPDATE MY DATA ON MY EMIRATES ID CARD?
Emirates ID holders can visit the nearest Federal Authority for Identity and Citizenship branch to change their personal information. Updates to the Emirates ID must be reported at least one month before the effective date of the change.
HOW TO RENEW MY EMIRATES ID?
You can renew your Emirates ID online or visit the Federal Authority for Identity Citizenship (FAIC) service centres. The Customer Happiness Centres and the authorised typing centres in Dubai also offer these services.
That concludes our guide on how to replace a lost Emirates ID. As per the latest update, you can get an e-version of your Emirates ID. While waiting for your physical card to arrive, you can use your electronic Emirates card.
