Eligibility
All nol card or ticket holders (physical and virtual cards) are eligible to benefit from this service
Required documents
Anonymous, Registered, Personal or Virtual nol cards, or nol Red Ticket (for Metro, Tram and Bus only).
Service fees
No fees apply when using nol cards.No fees to check the micropayment locations.
nol Pass: 10.53 AED including VAT for issuing the ticket.
Process time
Instantly.
Ways to Apply
Customer Happiness Centres (Fast Process)
Customer Happiness Centre – Umm RamoolCustomer Happiness Centre – Al ManarahCustomer Happiness Centre – Al Twar
Public Transport Stations
MetroTram, Buses, Dubai ferry, TaxiPaid Parking Meters.
Micropayment Locations
Gas Stations
Enoc gas stations, Epco gas stations
SMS
nol Pass
Service Details
Process
The customer uses the nol card to pay the fare of the requested service.
nol Pass
- The customer sends “nolpass” to 7704.
- The customer receives a confirmation message with the ticket number stating that it is valid for 3 hours.
- The transaction fee is deducted from the customer’s phone credit.
- 15 minutes before the ticket expires, a reminder message is sent to the customer, allowing him to extend his ticket validity for an additional 3 hours if he replies with “Y”.
Validity
nol Cards: 5 yearsnol Red Ticket: 90 days or 10 trips.nol Pass: 3 hours.
What you will get
Using nol cards for payments.
nol Pass: A confirmation message with an identification code to be used as a ticket.Map showing nol card micropayments locations.
Terms and conditions
- For customers using public transportation, a minimum card balance of 7.50 AED is required.
- No minimum card balance is required for customers using their cards at the retail shops.
- nol card is used in public gardens and museums for access only.
- nol card is used at Epco and Enoc gas stations for gas filling only.
- The virtual nol card is available through nol Pay, only on compatible Huawei phones and through the wallet of Huawei watch 3 and 3 Pro.
- The customer can purchase and manage his virtual nol card on compatible Huawei phones and through the wallet of Huawei watch 3 and 3 Pro only.
- nol Pay Application is available on smart mobile phones with NFC feature (Android and IOS).
- Physical nol card holders can benefit from some nol services on their physical nol cards through nol Pay application.
- Passengers can use the valid ticket for an unlimited number of bus trips within its validity period of 3 hours.nol Red Ticket can only be used on the Bus, Tram and Metro.
- The customer can check the micropayment locations on both RTA website and nol pay app.
FAQs;
Question 1: What are the features of nol cards?Answer 1: The features of nol cards are:
Easy to get.
Easy to use and top up.
The customer can use it for Dubai Metro, public Bus, Dubai Water Bus and RTA paid parking.
Automatically calculates the cost of the trip and deducts it from the customer’s balance.
Low fare and easy transport through the different means of transportation.
- Question 2: Where and how to use nol cards?
Answer 2:
- Transportation Usage:
Metro: nol cards should be tapped on the card reader at the Metro gates before going in and out of the station.
Tram: nol cards should be tapped on the card reader machine prior to boarding and after getting-off the train.
Bus: nol cards must be tapped on the bus validator before boarding and alighting the Bus.
Parking: nol cards must be inserted in RTA parking meter machines to pay and get a ticket. Virtual nol cards cannot be used on parking meter machines.
- Non-Transport Usage:
- Parks and Museums: nol card must be tapped on the card reader machine located at the entrance gates.
- Micro-Payment: nol cards can be used as a payment method at the authorised sales agents by tapping the card on the card reader.
nol Pass
- Question 3: What happens if the customer exceeded the allowed time while he was still on the bus?
Answer 3: He will be subject to a fine of 200 AED, excluding fees, if a valid message was not shown during inspection.
- Question 4: What can the customer do if he gets a fine?
Answer 4: The customer can pay the fine immediately on the Bus or visit Al Kifaf, Umm Ramool or Al Manarah Customer Service Centers or Al Qusais Bus Station to pay it.
- Question 5: What is the process to dispute the fine?
Answer 5: The customer can dispute fines through RTA Website only.
